Customer Service

Shipping & Delivery
Usually, we ship in same business day. Primary we uses UPS or USPS services to ship an items purchased from our eBay Listings.
When selecting a FREE SHIPPING method: we reserve the right to ship by our preferred courier (usually the most cost effective while maintaining the delivery deadline).
Signature required for delivery of Orders+Shipping over $250.
All special request orders must be arranged and paid for by 1:30PM Pasific Time.
All orders paid after 1:30PM Pacific Time will ship the following business day, regardless of any special arrangements.
Privacy & Security
We never disclose any customer information to anyone under any circumstances.
Returns & Replacements
All items with price more $100 are shipped with tamper proof stickers. Removing these stickers will result in you not being able to return the computer for any reason.
All returns must include the following or it will be rejected and returned back to you at your cost:
.    Product purchased from PCPartsOutlet Store
.    Original Condition, no physical damage (exclude damages sustained during transportation)
.    All accessories, manuals, warranty registration card, etc.
.    Original UPC/serial# intact on product and on retail package (Proof of Purchase)
.    Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1.    An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, PCPartsOutlet Store will refund the amount of sale.
2.    All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3.    Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4.    Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5.    Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6.    Refund will be issued after our warehouse receives, inspects, and processes your return. PCPartsOutlet Store will refund back to your method of payment.
Sales Tax Information
We are required by law to charge State/City Sales Tax for any item that is shipped.
Payment, Pricing & Promotions
We accept PayPal, as well as Visa, MasterCard, American Express, and Discover though Paypal Merchant Services.
Customer Service
Customers satisfaction is important to us, money back guaranteed!
If for some reason you are not satisfied with received item, just e-mail us through message system.
We are ready to assist with any questions and issues. We respond to all messages in next 1-4 hours.
We do not take responsibility for compatibility issues.